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  • Real Estate
  • PropTech

A Guide to PropTech Integration and Adoption Strategies

Discover how property technology is transforming the real estate industry. Explore actionable strategies like fostering a pro-innovation culture, phased rollouts, vendor collaboration, and leveraging real estate technology tools such as cloud-based property management and proptech real estate solutions. Stay competitive with training programs, regular updates, and open communication channels to ensure seamless adoption and continuous improvement.
  • Angelika Agapow
  • December 13
  • 8 min
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  • Automotive

Managing Spare Parts, Auto Inventory, and After-Sales Processes

The effective management of spare parts and auto inventory is vital for dealerships to maintain seamless operations and ensure customer satisfaction. Meet customer demands, minimize vehicle downtime, and enhance after-sales services by optimizing stock levels, reducing carrying costs, and minimizing the risk of stockouts, and market. Learn more about best practices and technologies!
  • Angelika Agapow
  • February 16
  • 13 min
  • Automotive

Best Practices for Managing Automotive Warranty and After-Sales Services

In the automotive industry, warranty and after-sales services play a critical role in maintaining customer satisfaction and loyalty. These services are essential for ensuring customer retention and the industry's overall success. Check how to boost customer loyalty, ensure coverage against a wide range of issues, and contribute to the financial strength of the industry.
  • Angelika Agapow
  • February 15
  • 9 min
  • Automotive

Automotive Spare Parts Management: A Critical Aspect of After-Sales Processes

In the automotive industry, spare parts management is significant for operational efficiency and customer satisfaction. It ensures timely availability of high-quality parts for maintenance and repairs, reducing downtime and contributing to cost savings. This article explores the strategic significance of spare parts management, emphasizing its role in after-sales processes and customer loyalty. Join us and delve into the topic of spare parts management and its benefits for businesses and customers.
  • Angelika Agapow
  • February 14
  • 16 min
  • Automotive

Custom Buyback Software: Optimizing Vehicle Buyback Program

Software is revolutionizing the vehicle buyback process in the automotive industry, enhancing efficiency and customer satisfaction. It integrates various aspects of buybacks, accelerating business objectives. Investing in such digital solutions is vital for manufacturers and importers to stay competitive. Explore the topic!
  • Monika Stando
  • February 12
  • 14 min
  • Automotive

The Importance of After-Sales Service in the Automotive Industry

The automotive industry is a thriving sector that has a rich history spanning over a century and has revolutionized mobility across the globe. But what about its after-sales services? Learn how they boost customer satisfaction, create brand awareness, increase overall profitability, and more.
  • Angelika Agapow
  • January 25
  • 18 min
  • Automotive

Transforming Customer Experience with Superior After-Sales Support in Automotive

Transforming customer experience in the automotive industry involves providing superior after-sales support to enhance customer satisfaction and loyalty. By leveraging customer-experience data and implementing strategies automotive companies can create lasting success. Learn more about it by reading the article.
  • Angelika Agapow
  • January 19
  • 11 min
  • Automotive

Creating a Winning After-Sales Strategy for OEMs Benefits

Are you aware of the importance of an effective after-sales strategy for OEMs in a competitive market? We highlighted the activities involved, such as customer support, maintenance, education, warranty services, and engagement. Learn about the benefits and how to implement a comprehensive after-sales strategy that can elevate the customer experience and drive long-term success for OEMs.
  • Angelika Agapow
  • January 11
  • 24 min
  • Automotive

How the Agency Model is Transforming the Automotive Industry

The agency model in the automotive industry is a shift where dealers act as agents for manufacturers, giving manufacturers control over pricing and inventory. This change could bring uniform pricing, better inventory control, and an integrated online-showroom business model. Despite potential resistance from dealers, this shift could transform the car buying process with increased online convenience and options. Explore!
  • Monika Stando
  • January 09
  • 11 min
  • Automotive

Managing Automotive After-Sales: From Repairs to Rescues

Explore how digitization has transformed the automotive after-sales industry. Despite challenges like intense competition or emerging technologies, global players have made substantial investments, leading to improved customer satisfaction and service quality. Learn how automakers have expanded their offerings in order to attract and retain customers.
  • Angelika Agapow
  • January 04
  • 27 min
  • Automotive

How to Improve Your Dealership’s After-Sales Process for Better Customer Retention

In the competitive automotive market, after-sales service plays a big role in customer loyalty. The relationship between dealers and customers is often impersonal and lacks transparency. This leads customers to seek alternative service centers. Learn how you can prioritize effective communication and transparency, to build stronger relationships with customers and generate reliable recurring revenue in the after-sales service sector.
  • Angelika Agapow
  • December 08
  • 13 min
  • Automotive

Understanding the Role of Automotive After-Sales Services in Customer Satisfaction

After-sales service is continuous interaction between the service provider and customer, formalized through warranties or contracts. Building trust and credibility is vital for businesses to drive results. In the automotive industry, authorized dealers play a key role in providing after-sales service to promote customer satisfaction and new car sales. Learn how effective after-sales service enhances safety, peace of mind, and customer satisfaction.
  • Angelika Agapow
  • December 05
  • 5 min

Testimonials

What our partners say about us

Hicron’s contributions have been vital in making our product ready for commercialization. Their commitment to excellence, innovative solutions, and flexible approach were key factors in our successful collaboration.
I wholeheartedly recommend Hicron to any organization seeking a strategic long-term partnership, reliable and skilled partner for their technological needs.

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Günther Kalka
Managing Director, tantum sana GmbH

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

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Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

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Phil Scott
Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

PSA Group - Wikipedia
Peter Windhöfel
IT Director At PSA Group Germany

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