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  • Automotive

Evaluating the Agency Model in Automotive: Initial Market Insights and Lessons Learned

The transition to the agency model in the automotive industry presents both opportunities and challenges. This article delves into key insights and lessons learned from initial market studies, highlighting the importance of adaptability and technological integration. Future predictions and potential trends are also explored, offering a balanced view of the path ahead for automakers.
  • Monika Stando
  • July 19
  • 11 min
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  • Automotive

Strategies for Enhancing Predictability in Automotive After-Sales Services

In the competitive automotive market, after-sales services are essential for customer satisfaction and brand loyalty. Explore how predictability in after-sales services can significantly boost customer trust and retention. By ensuring reliable and efficient service delivery, automotive brands can foster long-term success and positive word-of-mouth referrals. Discover strategic approaches to overcoming common challenges and enhancing service predictability.
  • Angelika Agapow
  • May 23
  • 7 min
  • Automotive

The Impact of Predictive Maintenance on Automotive After-Sales Services

Discover how predictive maintenance is transforming automotive after-sales services by leveraging IoT, big data, and AI to foresee vehicle issues before they occur. This proactive approach enhances reliability, safety, and cost-efficiency, marking a significant shift from traditional reactive maintenance models. Learn more about the benefits of tailored maintenance schedules that optimize vehicle performance and customer satisfaction.
  • Angelika Agapow
  • May 21
  • 18 min
  • Automotive

The Future of Automotive After-Sales Services: Building Predictability with Digital Tools

Discover how AI and predictive analytics are revolutionizing the future of automotive after-sales services. Learn about the shift from reactive approaches to a more proactive, efficient, and personalized customer experience. Explore the benefits this digital transformation brings to service providers and customers, enhancing satisfaction and redefining industry standards.
  • Angelika Agapow
  • May 16
  • 18 min
  • Automotive

Leveraging Data To Build Predictability In Automotive After-sales Services

Discover how leveraging data transforms the predictability of automotive after-sales services, enhancing customer satisfaction and loyalty. Explore the role of data analytics in forecasting service needs, managing customer care, and ensuring operational efficiency within the automotive industry. Learn about the benefits of predictive maintenance, tailored customer insights, and streamlined inventory management in building a trustworthy and efficient after-sales service that keeps customers returning.
  • Angelika Agapow
  • May 14
  • 11 min
  • Automotive

Effecting Change In The Automotive Industry: Five Strategic Moves To Secure Business

Explore the transformation of the automotive industry through five strategic moves in response to technological advancements, consumer shifts, and sustainability demands. This overview highlights the shift towards an agency model, enhancing manufacturer control over sales and customer interactions, and the importance of streamlining operations like inventory and after-sales support.
  • Angelika Agapow
  • May 10
  • 12 min
  • Automotive

Building Customer Loyalty in the Automotive Industry’s Transition to an Agency Model

Discover how the automotive industry is revolutionizing the vehicle sales with the shift towards an agency model. This transition marks a move from traditional dealership networks to a more streamlined, customer-focused approach. Learn about the benefits of uniform pricing, the emphasis on transparency, and how this model is reshaping the car buying experience to better align with today's consumer expectations and digital advancements.
  • Angelika Agapow
  • May 07
  • 24 min
  • Automotive

The Role and Limitations of AI in Automotive Warranty Management

Utilizing AI in automotive warranty management has markedly improved the processing, accuracy, and efficiency of claims. AI transforms traditional management by automating processes, enhancing data analysis, and enabling predictive capabilities. Together, technology and human expertise craft a reliable, customer-centric warranty management framework in the automotive indutry.
  • Angelika Agapow
  • April 30
  • 13 min
  • Automotive

Streamlining Buybacks: The Intersection of Custom Software and SAP VMS for Business Objectives

In the automotive sector, buybacks typically involve a manufacturer acquiring vehicles from dealerships or directly from consumers. Distinct from lemon buybacks, which are necessitated by quality concerns, these transactions serve strategic purposes such as inventory management, price stabilization, or bolstering the pre-owned vehicle market. Learn how to manage the process with the use of SAP VMS as a backend.
  • Monika Stando
  • April 16
  • 11 min
  • Automotive

Understanding Consumer Trends Through Vehicle Surveys

Explore the latest insights from global vehicle surveys. Uncover evolving consumer behaviors, preferences towards connected and autonomous vehicles, and the impact of digital services on car buying. Stay ahead in the automotive industry by understanding key trends shaping the future of mobility.
  • Angelika Agapow
  • April 11
  • 18 min
  • Automotive

How After-Sales Processes Drive Repeat Business in the Automotive Sector

Discover how effective after-sales processes catalyze repeat business in the automotive sector. Learn the significance of personalized recommendations, customer retention strategies, and the impact of omnichannel communications on fostering brand loyalty and increasing profits. Uncover key insights into creating customer-centric experiences that ensure consistency, reliability, and excellence, driving customer repurchase loyalty and securing lasting success in the competitive automotive industry.
  • Angelika Agapow
  • April 03
  • 15 min

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Hicron’s contributions have been vital in making our product ready for commercialization. Their commitment to excellence, innovative solutions, and flexible approach were key factors in our successful collaboration.
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Managing Director, tantum sana GmbH

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

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Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

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Phil Scott
Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

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Peter Windhöfel
IT Director At PSA Group Germany

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