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  • Automotive

Evaluating the Agency Model in Automotive: Initial Market Insights and Lessons Learned

The transition to the agency model in the automotive industry presents both opportunities and challenges. This article delves into key insights and lessons learned from initial market studies, highlighting the importance of adaptability and technological integration. Future predictions and potential trends are also explored, offering a balanced view of the path ahead for automakers.
  • Monika Stando
  • July 19
  • 11 min
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  • DevOps

Understanding DevOps Maturity Assessment

More organizations are adopting DevOps practices to break away from siloed development and operations, aiming to enhance collaboration, accelerate delivery cycles, and improve software quality. However, many still lack a clear understanding of their progress and effectiveness, making DevOps maturity models essential for evaluating and guiding their initiatives.
  • Monika Stando
  • January 30
  • 12 min
  • DevOps

What is DevOps? DevOps Methodology and Process

Having your operational and development teams working in silos can lead to inefficiencies, hampering your ability to deliver high-quality software or products. The DevOps methodology stands out as the best solution, focusing on improving business operations and reducing downtime, which is why many companies are adopting it.
  • Monika Stando
  • January 29
  • 10 min
  • Automotive

The Importance of After-Sales Service in the Automotive Industry

The automotive industry is a thriving sector that has a rich history spanning over a century and has revolutionized mobility across the globe. But what about its after-sales services? Learn how they boost customer satisfaction, create brand awareness, increase overall profitability, and more.
  • Angelika Agapow
  • January 25
  • 17 min
  • Automotive

Transforming Customer Experience with Superior After-Sales Support in Automotive

Transforming customer experience in the automotive industry involves providing superior after-sales support to enhance customer satisfaction and loyalty. By leveraging customer-experience data and implementing strategies automotive companies can create lasting success. Learn more about it by reading the article.
  • Angelika Agapow
  • January 19
  • 11 min
  • DevOps

The Importance of DevOps Team Structure

DevOps methodology is rapidly gaining traction in the IT world by streamlining software development and operations processes. Over 99% of businesses report a positive impact on productivity from DevOps, emphasizing the importance of strong team collaboration. This article serves as your ultimate guide to understanding DevOps teams and the benefits of their cohesive relationships.
  • Monika Stando
  • January 17
  • 9 min
  • DevOps

How do Agile and DevOps Interrelate?

Faster software development is essential to meet market demands. Agile focuses on iterative development through sprints to enhance collaboration and ensure quick releases, while DevOps combines development and operations to automate and continuously deliver high-quality software. Together, these methodologies improve efficiency, collaboration, and the speed of reliable software releases. Explore!
  • Monika Stando
  • January 16
  • 8 min
  • DevOps

How to Reduce Technical Debt with DevOps?

According to a McKinsey Digital report, tech debt makes up 20 to 40 percent of the value of a business's entire technology estate, severely damaging productivity and efficiency. In DevOps, technical debt arises when development teams opt for quick, inefficient solutions over high-quality implementations, creating a gap between the promised software quality and what is delivered to end users. Explore!
  • Monika Stando
  • January 15
  • 10 min
  • Automotive

Creating a Winning After-Sales Strategy for OEMs Benefits

Are you aware of the importance of an effective after-sales strategy for OEMs in a competitive market? We highlighted the activities involved, such as customer support, maintenance, education, warranty services, and engagement. Learn about the benefits and how to implement a comprehensive after-sales strategy that can elevate the customer experience and drive long-term success for OEMs.
  • Angelika Agapow
  • January 11
  • 24 min
  • DevOps

DevOps vs DevSecOps: What’s the Key Difference?

Competition in the business world is fiercer than ever, demanding fast and secure software development and delivery processes. This has led to the rise of two key concepts: DevOps and DevSecOps. Understanding the differences between these terms and their roles in software development is crucial for knowing when and how to apply each. Explore the topic.
  • Monika Stando
  • January 10
  • 7 min
  • Automotive

The Rise and Impact of the Agency Model in the Automotive Industry

The agency model in the automotive industry is a shift where dealers act as agents for manufacturers, giving manufacturers control over pricing and inventory. This change could bring uniform pricing, better inventory control, and an integrated online-showroom business model. Despite potential resistance from dealers, this shift could transform the car buying process with increased online convenience and options. Explore!
  • Monika Stando
  • January 09
  • 10 min
  • DevOps

Best DevOps Tools for Each Phase of the DevOps Lifecycle

Dive into the comprehensive guide on navigating the DevOps lifecycle with precision by choosing the optimal tools for every critical phase. This detailed exploration covers foundational principles, introduces you to the various types of DevOps toolchains, and highlights the top DevOps tools currently shaping the industry.
  • Monika Stando
  • January 05
  • 10 min
  • Automotive

From Repairs to Rescues: Navigating the Wide Spectrum of Complex Automotive After-Sales Services

Explore how digitization has transformed the automotive after-sales industry. Despite challenges like intense competition or emerging technologies, global players have made substantial investments, leading to improved customer satisfaction and service quality. Learn how automakers have expanded their offerings in order to attract and retain customers.
  • Angelika Agapow
  • January 04
  • 27 min

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After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

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Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

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Peter Windhöfel
IT Director At PSA Group Germany

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