Transforming Order Management: Optimization and Modernization for Enhanced Efficiency

Our client is the world’s leading provider of complete solutions for obtaining valuable molecular knowledge from biological samples.

Their sample technologies enable the purification and processing of DNA, RNA and proteins from blood, tissue, etc., they also provide service of the devices they sell. They are operating in a very demanding industry where precision matters and time counts double. 

Our client provides their solutions to many customers, mainly online through an order-management platform. The problem was, that the entire process was inefficient.

• It required a lot of time and contract information to be entered when processing a new order and what’s most important – it was not automated (Important service agreement expiration notices were missed by customers).

To summarize, the order-management platform needed modernization and automation to make the cooperation processes run smoothly: without errors, without manual activities, and without delays in processing the orders. In order to organize the whole process smoothly, the client was looking for a reliable IT expert.

Our cooperation with the client comes to a single goal: optimization and modernization of a web solution used for order management and improvement of a business process that stays behind it.

The first step was to obtain sufficient information about how the company operates and what the cooperation process with their customers looks like. A solution to their problem included many improvements within the web application which ended in implementation of the following features:

• Substantial changes in the look and feel of the platform to make it more modern and user-friendly, its integration with external solutions (containing product lists, customer data etc.).
• Implementation of functional changes that assure seamless working of the platform.
• Introduction of new features such as promotions and calculation of discount prices (design, development and implementation).
• Reconstruction of the user registration and logging-in process.
• Implementation of notifications about the expiry of service contracts for the user’s devices, automated configuration of possible contract settings with an option to ask for new agreements, directing a customer to the shopping cart with a complete configured products and services to be ordered.