Blog

Why the PropTech Industry Needs to Embrace Digital Accessibility?

Angelika Agapow
Angelika Agapow
Content Marketing Specialist
January 31
16 min
Table of Contents

Digital accessibility refers to designing and developing digital tools and platforms to ensure they are usable by everyone, including individuals with disabilities. It’s about creating an inclusive experience where digital barriers are eliminated, allowing all users to engage with and benefit from technology equally. This principle isn’t just an ethical obligation—it’s a business opportunity to meet the diverse needs of a growing user base.

The PropTech industry, fueled by innovative property technology and real estate tech advancements, has revolutionized how properties are managed, sold, and experienced. The sector is rapidly reshaping the market from cloud-based property management platforms to virtual reality real estate software and artificial intelligence property management innovations. Technologies like augmented reality, IoT in real estate, and blockchain-driven tokenization of real estate assets exemplify this rapid evolution.

Despite these impressive strides, a critical gap remains—digital accessibility. Many PropTech solutions, whether real estate management technology or property management computer software, often overlook the needs of users with disabilities. This omission excludes a significant portion of potential users and detracts from the potential of these technologies. For real estate technology companies and commercial real estate tech ventures, bridging this gap represents a chance to expand their reach and lead by example in creating an industry that prioritizes inclusivity and innovation.

The importance of digital accessibility in PropTech

Digital accessibility is more than an ethical consideration—it’s necessary in the PropTech industry. By ensuring equitable access to technology for individuals with disabilities, property technology solutions can significantly widen their reach and impact. Tools like cloud-based property management systems, virtual reality property tours, and augmented reality platforms should cater to the full spectrum of users, creating an inclusive experience for everyone. For people with disabilities, accessible solutions can mean the difference between exclusion and full participation in key parts of life, such as finding or managing housing.

Beyond addressing individual needs, prioritizing accessibility allows real estate tech companies to align with broader societal values of inclusivity and diversity. Real estate and technology innovations driven by inclusivity positively impact organizations, strengthening their reputation and building trust among clients and stakeholders. PropTech in real estate is increasingly recognized as a driver of change, and inclusive solutions set a higher standard across the industry. Features that address accessibility also pave the way for universal design benefits, often improving usability for everyone without compromising on functionality or innovation.

From a legal and compliance standpoint, digital accessibility in PropTech is becoming non-negotiable. Regulations such as the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) establish clear digital platform inclusiveness benchmarks. Non-compliance can result in legal repercussions and fines for property management technology providers or real estate tech companies. More importantly, it can alienate a significant demographic. By adhering to these standards, organizations avoid liabilities and commit to doing the right thing.

Ultimately, the future of real estate technology hinges on prioritizing inclusivity. Tools like artificial intelligence in property management and IoT in real estate, when developed with accessibility in mind, can truly fulfill their potential by serving diverse audiences equally. Prioritizing accessibility isn’t just a legal or charitable matter—it’s a strategic investment in the expansive and diverse market that PropTech serves.

 

Benefits of accessible technology for users and businesses

Accessible technology in the PropTech industry brings remarkable benefits to both users and businesses. Property technology solutions can cater to a broader range of users by prioritizing inclusivity while fostering a more substantial, forward-thinking marketplace.

For users

For individuals with disabilities or impairments, accessible PropTech solutions—such as artificial intelligence property management tools or virtual reality property software—can significantly enhance usability. These technologies empower users to interact with platforms, access information, and complete tasks that might otherwise be challenging or unattainable. For instance, features like screen reader compatibility or voice-activated controls make complex systems within property management technology easy to use for everyone, regardless of abilities.

Accessibility improves life for users with disabilities—it elevates the experience for all. Tools designed with inclusivity in mind often focus on clarity, simplicity, and efficiency. Whether using augmented reality property tools or browsing real estate management technology, they’ll benefit from smoother navigation and reduced frustration.

For businesses

For real estate tech companies, integrating accessibility into their offerings means reaching a broader, more diverse audience. By accommodating a previously underserved demographic, businesses can expand their customer base and make PropTech in real estate attainable for all users, including those with disabilities. Accessible design opens the door to untapped markets, ensuring tech property management tools or commercial real estate artificial intelligence systems are more widely adopted.

Beyond market expansion, accessible technology strengthens brand reputation. Companies that commit to inclusivity and diversity are considered socially responsible and forward-thinking. This can build trust among customers and stakeholders, enhancing the corporate image of real estate technology companies. Offering inclusive solutions also aligns with societal values, creating lasting goodwill and setting businesses apart as leaders in innovation.

Finally, accessibility offers businesses a competitive advantage in a crowded market. With more emphasis on human-centered design, real estate tech ventures prioritizing digital accessibility can outperform competitors lagging in inclusivity. Features that enhance usability—whether within cloud-based property management platforms or cutting-edge IoT in real estate systems—become selling points, attracting a wider audience.

Accessible PropTech serves as a win-win by improving user experiences and business outcomes. It’s not just about compliance or ethics—it’s about creating technology that resonates with people’s needs while advancing real estate and technology into a more equitable future.

Current challenges and barriers

While digital accessibility in the PropTech industry is essential, several significant challenges hinder its adoption. These barriers slow progress and limit property technology’s potential to reach a larger, more diverse audience.

#1 Lack of awareness and understanding

One of the foremost challenges is the lack of awareness and understanding of digital accessibility within the PropTech sector. Many stakeholders in real estate technology companies and commercial real estate tech ventures may not fully recognize the importance of building inclusive solutions, viewing accessibility as a niche concern rather than a universal need. This misconception can lead to missed opportunities for innovation and inclusivity, further marginalizing users with disabilities who rely on accessible platforms.

#2 Financial and resource constraints

Another key barrier is the financial and resource constraints often accompanying the implementation of accessibility measures. Small to medium-sized PropTech companies, in particular, may struggle to allocate the time, budget, or workforce required to ensure their tools—like property management computer software or real estate management technology—meet accessibility standards. Without the proper funding or guidance, initiatives to enhance inclusivity may be postponed or deprioritized, leaving gaps in usability for specific user groups.

#3 Technical complexities in integration

Integrating accessibility features into existing platforms, software, or cloud-based property management solutions can be technically demanding. Many products in the PropTech realm—such as virtual reality property tools, IoT in real estate systems, or artificial intelligence-powered property management solutions—are already sophisticated. Adding accessible design features like screen reader compatibility, contrast adjustments, or alternative input methods requires specialized expertise, which may not always be readily available. This complexity deters real estate technology companies from making accessibility a priority.

#4 Resistance to change and misconceptions

Resistance to change within the PropTech industry further complicates the move toward accessibility. Some companies and developers perceive accessible design as a costly undertaking that might compromise aesthetics or functionality. This misconception overlooks the long-term benefits of inclusivity, including broader market reach, improved customer loyalty, and enhanced brand reputation. Without a shift in mindset, these businesses risk falling behind in a market that increasingly values innovation and social responsibility.

Here, the PropTech industry has an opportunity to close the accessibility gap and build a future where real estate and technology solutions work for everyone. Overcoming these barriers requires a blend of education, investment, and a commitment to adopting inclusive practices. Breaking down these obstacles will benefit users and enable companies to harness the full potential of emerging technologies in real estate.

Strategies for implementing accessibility in PropTech

Creating an accessible PropTech ecosystem requires deliberate strategies to integrate inclusivity seamlessly into property technology solutions. By adopting a structured approach, real estate tech companies can ensure their platforms are usable and impactful for all individuals, including people with disabilities.

#1 Conduct accessibility audits

The first step in addressing accessibility challenges is conducting comprehensive audits of existing digital platforms. Evaluating property management technology, cloud-based property management systems or artificial intelligence property management tools helps companies identify usability gaps. This assessment provides a clear roadmap for improvement, ensuring that commercial real estate and technology platforms align with accessibility goals.

#2 Follow established accessibility guidelines

Adhering to well-defined frameworks, such as the Web Content Accessibility Guidelines (WCAG), is crucial for building inclusive PropTech solutions. These guidelines set clear, actionable standards for creating technologies that cater to diverse user needs. Whether it’s virtual reality real estate software or IoT in real estate systems, compliance with WCAG ensures functionality for users with varying abilities, fostering trust and reliability in real estate technology ventures.

#3 Incorporate accessible design early

One of the most effective strategies is integrating accessibility features at the outset of development. Starting with accessible design ensures that tools like property management computer software or augmented reality property platforms prioritize inclusivity from the ground up. Features like alt text for images, scalable fonts, adjustable contrast, and voice navigation make platforms universally usable without requiring complex post-launch updates. Early implementation also reduces long-term costs and bolsters user satisfaction.

#4 Partner with accessibility experts

Collaboration with accessibility experts and consultants can significantly streamline the process of creating PropTech solutions that meet high standards. These specialists deeply understand inclusive design principles and can help real estate and technology teams tackle challenges effectively. By leveraging external expertise, real estate tech entities can develop competitive solutions that resonate with a broader audience, including users with disabilities.

#5 Continuous user testing and feedback

Ongoing user testing is essential for refining accessibility in emerging real estate technologies. Engaging individuals with disabilities during the testing phase provides valuable insights into the real-world impact of accessibility features. Feedback loops ensure that tools evolve to meet users’ changing needs, whether virtual reality houses or tech property management platforms. Businesses that incorporate continuous improvements foster loyalty and stay ahead in innovation.

Thanks to this, the PropTech industry can overcome barriers and deliver solutions that reflect the values of inclusivity and diversity. Accessible design not only enhances the user experience but also supports the long-term growth and success of real estate technology companies. Ensuring accessibility is no longer an optional add-on—it is the foundation of a forward-thinking PropTech future.

The role of regulations and legal compliance

Regulations and legal standards drive digital accessibility within the PropTech industry. For property technology solutions to remain relevant and competitive, compliance with established accessibility laws is essential—not just to avoid penalties but also to foster inclusivity and innovation in real estate technology ventures.

Key laws and standards

Several foundational regulations guide accessibility compliance, ensuring digital tools meet the needs of all users, including those with disabilities.

 

The role of regulations and legal compliance Key laws and standards

 

#1 Americans with Disabilities Act (ADA)

This landmark legislation prohibits discrimination based on disability and extends to digital platforms used in PropTech, such as property management computer software or virtual reality real estate applications. ADA compliance ensures that platforms are accessible to all individuals, regardless of physical or cognitive abilities.

#2 Section 508 Compliance

Section 508, primarily applicable to federal agencies and their contractors, establishes requirements for digital accessibility in technology procurement and use. Meeting Section 508 standards is non-negotiable for real estate technology companies working on commercial government properties.

#3 Web Content Accessibility Guidelines (WCAG)

The WCAG standards are globally recognized as the benchmark for digital accessibility. These guidelines cover a range of considerations, from providing alternative text for images to ensuring keyboard navigability, making them essential for cloud-based property management platforms or tech property management tools.

Legal risks and penalties

Failure to adhere to these regulations can expose real estate tech entities to legal risks and significant financial penalties. Non-compliance often leads to lawsuits, as seen in other industries where businesses fail to accommodate users with disabilities. Beyond litigation costs, the reputational damage caused by these actions can deter clients and investors, significantly stalling the growth of PropTech real estate solutions.

Proactive adoption to mitigate risks

By proactively adopting accessibility measures, real estate and technology companies can avoid legal challenges while fostering positive relationships with users and stakeholders. For instance, integrating accessibility features—such as voice navigation in artificial intelligence property management tools or scalable font options in commercial real estate artificial intelligence systems—demonstrates a commitment to inclusivity and legal responsibility.

These measures prevent costly legal action and enhance the company’s reputation, positioning real estate tech businesses as innovation and social responsibility leaders. Compliance with ADA, WCAG, and Section 508 showcases a forward-thinking ethos, providing a strategic advantage in an increasingly competitive market.

Adhering to legal standards is not merely about avoiding penalties but building a PropTech industry that values equity, diversity, and user respect.

The impact on user experience and innovation

Accessibility in the PropTech industry is transforming how users interact with technology by making it easier, more intuitive, and user-centered. When done right, accessible design enhances not only the usability for people with disabilities but also improves functionality and ease of use for everyone. At the same time, it fuels innovation within the sector, opening the door to groundbreaking technologies and experiences.

Enhanced ease of use and functionality

Accessible design prioritizes simplicity and clarity, ensuring that technology is intuitive for all individuals. For instance, features such as readable fonts, voice navigation, and highly responsive tools benefit users with disabilities while creating a smoother experience for individuals without impairments. A virtual reality property platform designed with accessibility might include customizable settings, making it both inclusive and adaptable. These improvements cater to diverse user needs, increasing consumer satisfaction and engagement.

Driving innovation through inclusivity

Inclusive design acts as a catalyst for creativity and innovation in PropTech. By tackling challenges associated with accessibility, developers are encouraged to think outside the box, leading to technological breakthroughs that enhance the entire user experience. Inclusive design doesn’t just patch gaps—it sets new benchmarks for what property management technology and real estate software can achieve.

For instance, the need to accommodate users with limited mobility has spurred the development of hands-free, voice-controlled home systems. Similarly, designing features for visually impaired users has inspired more robust AI-driven navigation tools that help all individuals explore properties efficiently. These forward-thinking solutions redefine industry standards, emphasizing that accessibility and innovation are closely intertwined.

Examples of accessibility-driven innovations

Examples of accessibility-driven innovations

#1 Voice-controlled home systems: AI and voice activation systems allow users to control lighting, temperature, and security features without physical interaction. While initially designed with accessibility in mind, they’ve become a universal convenience in smart homes.

#2 AI-driven navigation tools: These tools assist users in navigating complex property layouts or virtual real estate platforms. By responding to voice commands or providing auditory guidance, they empower users with visual impairments while offering enhanced functionality to anyone exploring a new space.

#3 Customizable user interfaces: PropTech platforms feature scalable fonts, adjustable contrast settings, and tailored interaction options, catering to older adults, individuals with impairments, and even tech-savvy younger users who crave personalization.

By making accessibility a core component of the design process, the PropTech industry achieves more than compliance—it fosters an environment where innovation thrives and all users, regardless of ability, feel empowered. This approach makes technology more inclusive and strengthens its role in shaping a more innovative, connected real estate future.

Future trends in digital accessibility within PropTech

The PropTech industry is evolving fast, and with it comes an exciting wave of innovations making technology more inclusive for everyone. From AI-powered personalization to blockchain transparency, the future of digital accessibility is pushing boundaries in truly remarkable ways.

AI and personalized, adaptive experiences

Artificial intelligence is quickly becoming a game-changer for accessibility. Picture this—it’s like having a tech assistant that understands your needs and adjusts itself to make your experience smoother. AI can automatically tweak things like font size or color contrast based on what works best for you. It can even learn your preferences over time, making tools like virtual property tours tailored to your interaction. It’s not just about meeting accessibility standards anymore; it’s about making platforms feel effortless and natural for every user.

Blockchain for clear and transparent accessibility

Blockchain might seem like an intimidating buzzword, but in the world of accessibility, it’s really about trust and accountability. Consider it a digital notebook where a company can record and share proof of its accessibility efforts. This means users, especially those with disabilities, can know that a company is walking the walk regarding inclusivity. Imagine seeing precisely how a PropTech solution meets global accessibility guidelines—clear, straightforward, and honest. That’s what blockchain can deliver.

The role of accessibility in smart cities

Smart cities are popping up everywhere, changing how we connect with real estate and urban infrastructure. But here’s the thing—these cities only work if built for everyone. Accessibility must be baked into all those interconnected systems, whether IoT-enabled buildings or citywide property management networks. Think about the difference an accessible navigation system in a smart building could make—real-time updates, voice commands, or even haptic feedback for those who need it. These features aren’t just nice-to-haves; they’re the key to making future cities inclusive.

Teamwork makes the vision work

Here’s the part that hits home—all this progress will take teamwork. Tech companies, property developers, and advocacy groups must collaborate like never before. By sharing resources and ideas, they can create consistent accessibility standards across the board. Imagine open-source tools or shared testing frameworks that make creating accessible solutions easier for everyone. When the industry works together, we all benefit, whether designing, building, or using these systems.

It is an exciting time for the PropTech industry. With AI making interactions smoother, blockchain building trust, smart cities becoming more accessible for everyone, and companies joining forces, the future of accessibility looks bright. It’s not just about keeping up with technology—it’s about ensuring no one gets left behind as it evolves.

Summary: Incorporating Digital Accessibility in PropTech Solutions

It’s time for the PropTech industry to take a bold step and make accessibility a top priority. This isn’t just about compliance—it’s about shaping a future where technology serves everyone, regardless of ability. By weaving accessibility into every design, tool, and system, we’re building smarter, more inclusive solutions that redefine what’s possible. From AI creating personalized experiences to blockchain enhancing transparency, accessibility is the key to unlocking innovation that benefits all.

Accessibility isn’t a feature—it’s the driving force behind a more inclusive and groundbreaking industry. Imagine a world where accessible PropTech is the norm, a future where inclusivity sparks creativity, expands opportunities, and elevates the entire sector. This isn’t just an ethical obligation—it’s a call to action for business growth and innovation. Accessible solutions expand your reach to millions of users with disabilities while also making your tools more efficient and user-friendly for everyone.

Leaders, developers, and entrepreneurs in PropTech—you have the power to spark change and lead the accessibility movement. Start now by leveraging the incredible resources and communities already available. Guidelines like the Web Content Accessibility Guidelines (WCAG) offer a solid framework, and countless accessibility testing tools can help ensure your products succeed. Groups like the Global Initiative for Inclusive ICTs (G3ICT) and the IAAP are ready to provide guidance, expertise, and collaborative opportunities to support your efforts.

Prioritizing accessibility isn’t just the right thing to do—it’s one of the most impactful business decisions you can make in a competitive market. The accessible design drives innovation, opens new markets, and demonstrates leadership in a progressive, fast-evolving industry. Companies that champion inclusivity as a core value aren’t just meeting current demands—they’re setting the standard for the future.

Now is the time to act. Train your teams in accessibility best practices, partner with experts, and make inclusivity a central part of your business strategy. The need is clear. The tools are here. Together, we can build a future where accessibility is more than an afterthought—it’s the foundation of every PropTech solution. Lead boldly, act decisively, and create a PropTech industry that works for everyone.

Angelika Agapow
Angelika Agapow
Content Marketing Specialist
  • follow the expert:

Testimonials

What our partners say about us

Hicron’s contributions have been vital in making our product ready for commercialization. Their commitment to excellence, innovative solutions, and flexible approach were key factors in our successful collaboration.
I wholeheartedly recommend Hicron to any organization seeking a strategic long-term partnership, reliable and skilled partner for their technological needs.

tantum sana logo transparent
Günther Kalka
Managing Director, tantum sana GmbH

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

hdi logo
Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

NBS logo
Phil Scott
Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

PSA Group - Wikipedia
Peter Windhöfel
IT Director At PSA Group Germany

Get in touch

Say Hi!cron

    Message sent, thank you!
    We will reply as quickly as possible.

    By submitting this form I agree with   Privacy Policy

    This site uses cookies. By continuing to use this website, you agree to our Privacy Policy.

    OK, I agree